Refund policy
Return Policy
Final Sale on Liquids
Due to hazmat shipping restrictions and temperature sensitivity, liquids such as resins, coatings, and sealers are non-returnable. All sales of these liquid products are final.
Return Conditions for Non-Liquids
Returns may be accepted for non-liquid items under the following conditions:
- Must be approved in advance by our team
- Must be unused, unopened, and in original packaging
- Items showing signs of use or damage will not qualify
Restocking Fee
A 25% restocking fee applies to all returns unless the issue was our mistake (wrong item shipped or product defect). This includes orders where a customer changes their mind or no longer needs the product.
Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to our error (wrong item, defect, or shipping damage). We can provide a prepaid return label if requested. The cost of the label will be deducted from your refund unless the return is our responsibility.
Refund Processing
Refunds are processed after the returned product is received, inspected, and approved. Please allow 7–10 business days for the refund to appear on your payment method. Original shipping charges are non-refundable.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery. To process your claim, we require:
- One photo showing the shipping box with the label(s) clearly visible
- At least four photos showing the damaged product from different angles
Once reviewed, we will issue a replacement or refund promptly.
Why We Can't Accept Returns on Resins
Due to the hazardous nature and temperature sensitivity of resins, we are unable to accept returns once they have been shipped. These products require specific storage conditions to maintain their quality and safety, which cannot be verified once they leave our facility.
For any questions or further assistance, please contact our customer service team.